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Fairness and User Rights Rating: 3.0

This move highlights the danger of offshore casinos operating without licenses or oversight within the US, in violation of US gambling laws. Virtual Gaming Worlds (VGW) is pulling Chumba Casino and Global Poker from Canada to focus more on its operations in the United States, despite regulatory pushbacks. VGW has recently reduced its offerings in states such as New York, but remains committed to the US online casino market, which remains its largest sector. The plan include requiring online operators to hire or designate staff to identify at-risk patrons, as well as helping to identify triggers for determining problem gambling trends. You can just use the shortcut to the casino and launch the program directly from your desktop. I can’t see the download option being around for too many more years though, as many players today prefer to play instantly.

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The Complaints Team marked the complaint as ‘resolved’ and appreciated the player’s cooperation. The player from Spain requested account closure due to a gambling problem, but the casino failed to comply with Responsible Gaming regulations and kept the account open despite his request. After losing more money while the account remained active, he asked for a refund, emphasizing that the casino’s own terms stated accounts should be closed within 24 hours. Therefore, it was determined that the casino acted within a reasonable timeframe by closing the account after the player’s initial request.

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